• Support the development, implementation and constant improvement of the Volunteer Management (VM) structure and process and centre compliance.
• Responsible for implementing overall VM strategy and plan which include:

1. Giving input on volunteering programmes and community outreach projects in discussion/collaboration with MWS centres and other stakeholders (churches, corporates, schools)

• Supporting the development of relevant training content as well as trainers to equip volunteers to perform their job roles
• Establishing and leveraging on volunteer relationships to develop deeper and more sustainable partnerships for MWS
• Managing the volunteer database and generate insights and recommendations from volunteering data
• Conducting regular volunteer needs assessments
• Managing communications and mobilisation of volunteers according to needs on the ground
• Assisting on the development of appreciation incentives and events for volunteers
• Enlarging base of corporate volunteering partnerships

• Identify publicity needs for volunteer campaigns and support development of publicity materials required to highlight MWS volunteering needs and opportunities.
• Manage volunteer relationships which includes managing new volunteer signups, developing and tracking engagement plans.
• Work with MWS volunteer leads towards the sharing and adoption of agreed programmes, standards and guidelines.
• Ensure that all centres comply with volunteer management SOPs and implement risk management procedures
• As a team player, help achieve set fundraising targets through planning and implementation of assigned donors and campaigns
• The role requires close collaborations with MWS’ network of centres and entails working and meeting cross-centre teams on a regular basis.

• Degree Holder
• Minimum of 1-3 years’ work experience in project/event management, training and programme development
• Experience in volunteer management in the social service industry is advantageous
• Strong in writing, communicating in English and conversant in a 2nd language
• Comfortable with making presentations and public speaking